Terms of service

1. Acceptance of these terms

By creating an account or otherwise using the Service, you agree to be bound by these Terms and by our Privacy policy. If you do not agree, do not use the Service.

2. The service

Stratorama is a web application that lets you draw a floor plan of your home and link visual elements (lights, outlets, shutters) to entities in your own Home Assistant instance via a secure relay and a Home Assistant app you install yourself.

Full information about the publisher is available in the Legal notice.

3. Your account

• You must be at least 16 years old to create an account.
• You provide accurate information at sign-up and keep your credentials secure.
• One account per person. Account sharing or resale is not allowed.
• You are responsible for any activity that occurs through your account.

4. Acceptable use

You agree not to:

• Use the Service for unlawful purposes or in violation of any applicable law.
• Attempt to gain unauthorized access to the Service, our infrastructure, other users' accounts, or our processors' systems.
• Reverse-engineer, probe, scan, or load-test the Service except where permitted by law.
• Use automated means (scrapers, bots) to collect data from the Service beyond what a documented API permits.
• Resell, sub-license, or commercially redistribute access to the Service without our prior written agreement. (Paying for somebody else's home, as described in section 5, is not resale: it gives you no access to their home and nothing you could pass on. Charging somebody for doing it is.)
• Send spam, malware, or content that infringes any third-party right.
• Use the Service to harass, defame, or harm others.

We reserve the right to suspend or terminate accounts that violate these rules - see section 13.

5. Free plan and the Household subscription

The core Service is free for a single person: your account, your homes, the floor plan editor, device control through your own Home Assistant, and remote access through our relay. We are committed to keeping it that way - features that are free for a single-person home today will not move behind a paywall.

Household is an optional paid subscription that upgrades one home, not your account. It lets that home's owner invite the people they live with - each with their own access to the floors and devices the owner chooses - and gives wall tablets their own dedicated sign-in. A home without Household is simply yours alone.

• Price. €3 per month or €30 per year, VAT included. The exact amount is always shown before you pay. If prices ever change, the change will not affect a period already paid, and we will notify subscribers at least 30 days before it affects one of their renewals.
• Founding price. The first 100 homes to pay for Household keep the price they subscribed at for as long as the home stays subscribed, monthly or yearly, even after the price has gone up for new subscribers. Switching between monthly and yearly keeps it. The lock belongs to the home's unbroken run of Household, not to the person paying for it: while the home stays subscribed the price holds, whoever's card it is, but if the home goes back to the free plan and is subscribed again later, the price then current applies. A renewal payment that fails and is recovered during the retry period described below is not an interruption. Neither is a change in who pays: if somebody else has been paying for your home and you take the payment over, you take the locked price over with it, because taking responsibility for your own home should never cost you more than leaving it to somebody else. A home is counted from its first successful payment, not from the day its account was created, and its place among the 100 stays with the home for as long as that run lasts; once 100 homes have been counted the offer closes for good.
• Payment. Handled by Stripe. Your card details go to Stripe directly and never reach our servers. Invoices and receipts are available from the billing portal.
• Renewal. The subscription renews automatically at the end of each monthly or yearly period until it is cancelled.
• Cancellation. Cancel online at any time, from the app - no phone call, no letter. Open the settings menu and choose Account: Homes you pay for lists every home your card is paying for, whoever owns it, and Manage billing opens the portal that holds your invoices and ends the subscription. For the home you are looking at, the same portal is also one step away in Home settings > Household > Manage billing. Cancellation takes effect at the end of the period already paid, and Household keeps working until then. Periods already started are not refunded, except as described below or where the law requires. (You do not have to cancel before deleting your account: if you delete it, we cancel for you - see below.)
• Withdrawal (14 days). By subscribing, you ask us to provide Household immediately. You can still change your mind: within 14 days of the day you subscribed, email contact@stratorama.app and we will cancel the subscription and refund it in full. The right is yours, not the home's - somebody who starts paying for a home that has been subscribed before has their own 14 days - and the refund always goes back to the card that was charged.
• Failed payment. If a renewal payment fails, Stripe retries for roughly two to three weeks and notifies the person whose card it is; Household keeps working during that time, so nobody in the home loses anything while it is being sorted out. If the payment cannot be collected, the home returns to the free plan. If you delete your account while a payment is failing, the subscription is cancelled straight away, nothing further is collected, and the home returns to the free plan at once.
• Somebody else can pay for your home. A home's owner may let another person pay for its Household subscription. Paying for a home gives no access to it: the person paying does not see its floor plans, its devices or who lives there, does not become a member of it, and cannot inherit it. They are simply the customer for that payment - the subscription is theirs, the invoices are theirs, and they can cancel it whenever they like, on the same terms as anybody else above. Paying for a household you are not part of is not resale of the Service, and section 4 does not stand in its way. Selling it on is: if you charge people for paying their Stratorama subscription, or fold it into a service you sell them, section 4 still applies and you need our written agreement first.
• What each of you can see about the other. The home's owner is shown the name of the person paying for their home. That person is shown the name of the home and the name of its owner - and so is anybody who opens the payment link, before and whether or not they ever pay, because a link somebody has been sent has to be able to say whose home it is for. Neither side is shown the other's email address, and neither gains any access to the other's account or home. That is the minimum each of you needs to know what the arrangement is; Privacy describes it.
• When somebody else stops paying. Their subscription ends the same ways any other can: they cancel it, their card cannot be charged, they delete their account, they withdraw within their 14 days, or we end it under section 13. The home's owner can also end it, by taking the payment over - and that is the one case the person paying does not choose. If the owner subscribes the home themselves, the subscription you were paying with is cancelled at the end of the period you have already paid for, so you keep nothing owing and nothing is refunded; if your payment had already failed, it is cancelled at once instead, which also stops the retries against your card. In a takeover the home does not go back to the free plan at all: the owner's subscription is already in place before yours is ended, so nobody in the home loses anything and there is no gap. In every other case the home returns to the free plan unless it is subscribed again - at the end of the period already paid in most cases, or at once where the money is refunded or nothing was collected. That is the ordinary downgrade described below: nothing in the home is deleted. Because their subscription is their own, they may end it without asking the owner, exactly as the owner may stop paying for a home the owner subscribed themselves.
• A downgrade never destroys anything. When a subscription ends, invited members and wall tablets lose access, but nothing is deleted: the floor plans, the member list and everyone's permissions survive, and come back exactly as they were if the home is subscribed again.

Deleting your account cancels what you pay for. If you delete your Stratorama account, every Household subscription you were paying for is cancelled automatically. One that is paid up runs to the end of the period you have already paid, so the home keeps Household until then; one with no such period - a payment that had already failed, or a home that no longer exists - is cancelled straight away and nothing further is collected. Amounts already charged are not refunded, on the same terms as any other cancellation above, and the 14-day withdrawal right above still applies: if you are inside those 14 days, write to us and we refund in full. If a subscription you paid for is ever still active after your account is gone, email contact@stratorama.app and we will cancel it and refund anything charged after the deletion.

6. Voluntary contributions

You may choose to support the project through voluntary contributions (for example via GitHub Sponsors or similar channels we may link from the Service). Such contributions are entirely voluntary, non-refundable, and do not grant any specific feature, service tier, or right. They help fund the operation and development of the Service.

This is not the same thing as paying for a home. A Household subscription bought for somebody else's home, as described in section 5, is a sale: it buys that home a named service, it is refundable on the terms in that section, and the person paying is the customer for it with every right section 5 gives them. A contribution here buys nothing and is governed only by this section.

7. Intellectual property

The "Stratorama" name, logo, source code, design, and copy are the property of JULIEN GUEDON CONSEIL or used with permission. These Terms do not grant you any right over them beyond using the Service as intended.

8. Your content

You retain ownership of the data you input into the Service (floor plans, settings, bindings between elements and Home Assistant entities). By using the Service, you grant us a limited license to host, store, and process this content solely to operate the Service for you. You can request deletion at any time, as described in the Privacy policy.

9. Privacy

Our handling of personal data is described in the Privacy policy, which is incorporated into these Terms by reference.

10. Disclaimer and limitation of liability

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including but not limited to fitness for a particular purpose, merchantability, or uninterrupted availability.

To the maximum extent permitted by French law, JULIEN GUEDON CONSEIL shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages.
• Loss of data, loss of profits, or business interruption.
• Damage to devices or property arising from your use of the Service or from third-party services or hardware you connect to it.

Nothing in these Terms limits any liability that cannot be limited under applicable law (for example, in case of gross negligence or willful misconduct) or any mandatory rights you have as a consumer.

11. Service availability

We make a reasonable effort to keep the Service available, but we do not guarantee uninterrupted access. The Service may be unavailable during planned maintenance, due to incidents at our processors (OVHcloud, Resend, Stripe) or at your own network or Home Assistant instance, or due to events outside our reasonable control.

12. Changes to these terms

We may update these Terms over time. Material changes will be announced through the Service or by email to active accounts. Your continued use of the Service after a change constitutes acceptance of the updated Terms.

13. Termination

By you. You can close your account at any time from inside the app: open the settings menu (the three-dot menu, top right) and choose Account → Delete my account. If you cannot sign in, you can also email contact@stratorama.app to request deletion.

By us. We may suspend or terminate your access in case of breach of these Terms, abuse of the Service, prolonged inactivity (3 years - see the Privacy policy), or if we discontinue the Service. We will provide reasonable notice when feasible, except in cases of serious or repeated abuse.

Sections that by their nature should survive termination (in particular, intellectual property, liability, and governing law) will continue to apply.

14. Governing law

These Terms are governed by French law. Any dispute relating to the Service or to these Terms shall fall under the jurisdiction of the competent French courts, subject to any mandatory provisions protecting consumers.

15. Contact

For any question about these Terms:

• Email: contact@stratorama.app
• Postal: JULIEN GUEDON CONSEIL, 24 rue René Viviani, 44200 Nantes, France